How to do Reimbursement in Star Health Insurance?

To claim reimbursement for your medical expenses under a Star Health Insurance policy, you can follow the below steps:

1. Inform the Insurance Company: You should inform the insurance company about your hospitalization or medical treatment within 24 hours or as soon as possible after the event. You can contact the customer service number provided on your policy document, or you can visit the nearest branch office of the insurance company.
2. Submit the Claim Form: You should obtain a claim form from the insurance company or download it from their website. Fill up the form with accurate and complete information about your medical condition, treatment, and expenses. Also, attach all the relevant documents, such as hospital bills, pharmacy bills, diagnostic reports, and prescriptions.
3. Submit the Claim Form and Documents: Submit the claim form along with the supporting documents to the insurance company within 15 days of discharge from the hospital or completion of the treatment. The insurance company will verify the documents and process the claim.
4. Receive the Reimbursement: Once the insurance company approves your claim, they will reimburse the eligible medical expenses as per the policy terms and conditions. The reimbursement will be made to your bank account or via cheque, as per your choice.

It is important to note that you should retain all the original bills, receipts, and medical records related to the treatment for at least six years from the date of claim. Also, make sure that you comply with all the terms and conditions of the policy and provide accurate and complete information while submitting the claim form.

In case of any queries or clarifications, you can contact the customer service of the insurance company, and they will guide you through the claim process.